Refund policy

Víya Jewelry Return Policy

At Víya Jewelry, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes you may need to return a product, and we've designed our return policy to be as straightforward as possible.

30-Day Return Policy for Standard Products:
All standard products sold by Víya Jewelry are eligible for a 30-day return period from the date of purchase. To qualify for a return, the product must be in its original condition, unused, unworn, and undamaged. Please ensure that all original tags and packaging are intact.

Custom Jewelry Orders:
For custom jewelry orders, refunds cannot be offered unless the product is found to be faulty by the manufacturer. However, in certain circumstances, we may consider exchanges for another piece under the manufacturer's discretion. Custom orders are unique and created specifically for you, making them ineligible for a standard refund.

Initiating a Return or Exchange:
If, in the unlikely event, you are unhappy with your order, please don't hesitate to contact Víya Jewelry. You can reach us via phone or email, the details of which can be found on our website. Our customer service team is here to assist you and guide you through the return process.

Return Process:
1. Contact Víya Jewelry: Reach out to our customer service team through the provided phone number or email address to initiate the return process. Please provide your order number and reason for return.
2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return the product.
3. Packaging: Ensure that the product is securely packaged, including all original tags and packaging.
4. Shipping: Víya Jewelry will provide a shipping label for insured shipping. Use the provided label for the return. The shipping cost for the return will be deducted from the refunded amount. We recommend using this label to ensure a secure and insured return.
5. Inspection and Processing: Upon receiving the returned product, our team will inspect it to ensure it meets the return policy criteria. If approved, we will process your refund or exchange accordingly.

Important Notes:
  • Víya Jewelry reserves the right to refuse returns that do not meet the specified criteria.
  • Refunds will be issued through the original payment method, minus the cost of the return shipping label provided by Víya Jewelry.
  • Customers are not responsible for return shipping costs when using the provided shipping label.
  • Use the provided insured shipping label to protect against loss or damage during the return shipment.

We appreciate your understanding and cooperation in following our return policy. At Víya Jewelry, we are dedicated to providing you with a positive shopping experience, and we are here to assist you with any concerns you may have. Please feel free to contact us for any questions. Thank you for choosing Víya Jewelry for your unique and beautiful pieces.